< Speaker / Facilitator >
Susanne Dubuisson
Meta, eBay, SumUp

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Susanne Dubuisson is a Product Director at Doctolib, where she supports the core appointment experience powering 25M monthly bookings and serving 90M patients across Europe. She's a passionate product leader building organizations that bridge the gap between complex core technology and seamless user experiences, with deep roots in marketplace dynamics. Over the years she's moved from search at eBay, to marketplace intelligence at Meta, to payments at SumUp, and now to healthcare, where the stakes are higher and the systems are messier. What ties it together: a habit of taking something structurally complicated and making it disappear for the person on the other end.
< About >
We're all using AI at this point, that part isn't in question. What's harder to find is anyone being straight about how it's actually going. Most of what gets shared is the polished version: a slide, a LinkedIn post, a "this changed everything" quote. What's missing is the messy middle: the day it saved you, the day it cost you, the thing you're still not sure was worth it. That's the story that actually helps someone else.
This is a roundtable, not a panel. Susanne isn't there to hand down conclusions, she's there to start the trade. She'll open with one of her own stories, a real win and a real miss, and then hand it over. No slides, no pitch, just people comparing notes on what worked, what backfired, and what they're still not sure about.
No framework, sorry. Attendees leave with a handful of concrete, borrowed ideas they can try the following week, and a clearer sense of where AI is genuinely earning its place in a PM's day versus where it's just noise. The honesty is the point: hearing someone else's failure is often more useful than hearing about their win.
< Key learnings >
Real usage, not demos: get inspired by how other PMs are actually using AI tools in their work today.
Learn from the mishaps: the failures and dead ends others hit, so you don't have to.
Hands-on the next day: concrete, borrowed ideas you can try in your own job the following week.
Form your own opinion: hear different takes on where AI earns its place in a PM's day and where it's just noise.
< Tickets >