Terms of services

Legal Entity: Productlab UG (haftungsbeschränkt)

Brand: Productlab (used across Conference, Leaders Circles, and Community)

Effective Date: December 16, 2025

Last Updated: April 27, 2026

Version: 4.0

Email: team@productlab.app

Address: Juelicher Str. 13, 13357 Berlin, Germany

These Terms of Service govern your relationship with Productlab UG (haftungsbeschränkt) ("Productlab UG", "we", "us", "our") across all our products and programmes. By purchasing a ticket, enrolling in a programme, joining the community, or collaborating with us, you agree to the applicable sections below.

1. TERMS & CONDITIONS — PRODUCTLAB CONFERENCE

1.1 GENERAL TERMS

These Terms and Conditions ("T&Cs") govern the purchase and use of tickets for Productlab Conference ("Event"), organised by Productlab UG (haftungsbeschränkt), Juelicher Str. 13, 13357 Berlin, Germany ("Organiser").

By purchasing a ticket or attending the Event, you agree to be bound by these T&Cs. If you do not agree, do not purchase a ticket or attend.

Productlab UG is registered at:

• Registergericht: Amtsgericht Charlottenburg

• Registernummer: HRB 265003 B

• USt-IdNr: DE368880905

• Geschäftsführer: Daniele Ronca

1.2 TICKET PURCHASES

1.2.1 Ticketing Platform and Pricing

Tickets are available exclusively through Tito (tito.io), via https://productlab.app/#store ("Official Platform").

Ticket prices are as indicated on the Official Platform. Prices include VAT and are non-negotiable. Discounts may apply for early bird or bundled purchases as advertised.

1.2.2 Payment Terms

Accepted payment methods include Credit Card and SEPA (Bank Transfer).

Full payment is required upon purchase. Failure to complete payment may result in ticket cancellation. Payment is processed securely by Stripe — Productlab UG never stores your full card details.

1.2.3 Order Confirmation

Once payment is processed, a confirmation email will be sent to the provided email address. This email includes:

• A receipt

• The ticket (PDF or QR code)

• Instructions for accessing the Event and Workshops

It is your responsibility to provide accurate contact information during the purchase process.

1.2.4 Ownership and Transfer

Tickets are non-transferable unless explicitly stated otherwise. Transfers, where permitted, must be completed through the Official Platform before the Event date.

1.2.5 Onsite Admission

Attendees must present a valid ticket and government-issued identification for entry. Tickets can be presented in digital or printed format. Barcodes will be scanned for validation, and each ticket is valid for single use only.

1.2.6 Data Collection and Privacy at Registration

What we collect when you register:

When purchasing your ticket via Tito, we collect:

• Name (first and last)

• Email address

• Company name and job title

• LinkedIn profile URL

• Phone number (optional)

• Professional bio (optional)

• Dietary restrictions or accessibility needs

• Profile photo (optional)

• Billing information (processed securely by Stripe)

Your consent at registration:

During ticket purchase you are required to check a box confirming that you have read and understood:

• How we use your data to organise the conference

• That the event will be photographed and recorded

• That your data may be shared with our main sponsors and partners (as described below)

You can withdraw your consent for sponsor and partner communications at any time after registration by contacting team@productlab.app.

How we use your data:

• Conference Operations — Processing registration, managing check-in, coordinating catering and logistics. Legal basis: Performance of contract, legitimate interests

• Networking & Attendee Directory — Creating an attendee directory on Luma, facilitating networking connections. Legal basis: Consent (you can opt out)

• Communications — Sending conference-related updates via KIT, future event marketing via Substack, and post-event surveys. Legal basis: Consent (for marketing), legitimate interests (for event updates)

• Sponsor & Partner Engagement — Sharing your contact details with main sponsors and partners based on consent given at registration. Legal basis: Consent

• Analytics & Improvement — Analysing website usage via Framer Analytics. Legal basis: Legitimate interests

• Legal Compliance — Complying with legal obligations, protecting our rights, and preventing fraud. Legal basis: Legal obligation, legitimate interests

Data sharing with sponsors and partners:

If you provide consent during ticket purchase (via the required checkbox), we may share the following with our main sponsors and partners:

• Name

• Company and job title

• Email address

• LinkedIn URL

Sponsors and partners may use this information to contact you for business purposes, including career opportunities and product promotions. They are contractually required to:

• Use your data solely for the stated purposes

• Not sell, share, or rent your data to any third party

• Delete your data once no longer necessary, in line with applicable data protection laws

Your information will NOT be shared with minor or supporting sponsors, third-party vendors beyond main sponsors, or other attendees outside the networking directory.

You may withdraw your consent at any time by contacting team@productlab.app.

Attendee networking directory:

Our attendee directory on Luma helps you connect with other professionals. By default, your name, company, and job title are visible to other attendees. You can optionally choose to share your email, LinkedIn profile, professional bio, and profile photo.

Service providers:

Data retention:

Your GDPR rights:

You have the right to:

• Access — Request a copy of the data we hold about you

• Rectification — Correct inaccurate or incomplete information

• Erasure — Request deletion of your data, except where we must retain it for legal reasons

• Restrict Processing — Limit how we use your data

• Data Portability — Receive your data in a structured, machine-readable format

• Object — Object to processing based on legitimate interests or direct marketing

• Withdraw Consent — Withdraw at any time; we will notify relevant sponsors and request data deletion on your behalf

To exercise these rights, contact team@productlab.app. We will respond within 30 days.

You may also lodge a complaint with the Berliner Beauftragte für Datenschutz und Informationsfreiheit or the EU Data Protection Board (edpb.europa.eu).

1.3 REFUNDS, CANCELLATIONS, AND RESCHEDULING

1.3.1 Refund Policy

Purchased tickets are generally non-refundable and non-exchangeable, including in cases of sickness, personal emergency, or change of plans.

• Refunds will only be issued in case of event cancellation or an unreasonable relocation/rescheduling of the Event

• A rescheduling shall be considered unreasonable if the new date creates an undue burden (e.g., conflicts with a religious holiday or makes attendance practically impossible)

• Force Majeure applies in exceptional cases (see Section 1.3.3)

1.3.2 Rescheduling or Cancellation

If the Event is rescheduled, your ticket remains valid for the new date. No refunds will be provided unless the new date places an unreasonable burden on attendees.

If the Event is canceled, the Organiser will issue refunds or credit toward a future Event. Refunds apply only to the ticket price (excluding service fees and related charges).

1.3.3 Force Majeure

If the Event is canceled due to circumstances beyond the Organiser's control (e.g., natural disaster, pandemic, government restriction, venue loss), Productlab UG will not be liable beyond providing a credit or partial refund at its discretion.

1.4 EVENT ATTENDANCE

1.4.1 Access and Identification

Each ticket holder will receive a badge or wristband upon entry, which must be worn at all times. Lost badges or wristbands will not be replaced. The minimum age for attendance is 18.

1.4.2 Code of Conduct

The Event enforces a zero-tolerance policy toward harassment, disruptive behavior, and possession of prohibited items. Violators will be removed without a refund.

1.4.3 Workshops and Activities

Certain workshops ("LABs") at the Event may be subject to limited admission or additional fees. Purchasing a ticket does not guarantee access to all workshops. Registration for LABs may require additional attendee details.

Leaders Lab and Leaders Day are specialised programmes held as part of the Productlab Conference week. They follow the same format and rules as LABs, including the intellectual property restrictions in Section 1.4.4 and the facilitator obligations in Section 1.4.5.

1.4.4 LAB Workshops — Intellectual Property and Usage Rights

LABs are specialised workshops offered before or during the Conference. Access to LABs requires a separate LAB ticket or inclusion in your conference ticket tier.

Attendees may use LAB materials for personal learning and professional development only. Attendees may NOT:

• Reproduce, repackage, or repurpose LAB materials as their own content

• Distribute LAB materials as company-wide training resources or knowledge base content

• Create derivative works based on LAB materials for commercial distribution

• Share LAB materials outside personal use without explicit written permission from Productlab UG

Each LAB ticket grants access to ONE workshop session, subject to capacity. LAB selection is first-come, first-served.

1.4.5 LAB Facilitators — Responsibilities and Compensation

LAB facilitators are compensated through workshop ticket revenue. Facilitators are required to:

• Provide pre-workshop materials and content in advance of the Event

• Submit presentation slides for review before the Event

• Actively participate in marketing efforts, including social media promotion

• Cooperate with Productlab's promotional activities

Failure to fulfill these obligations may result in fee deductions, partial or full cancellation of payment, or termination of the facilitator contract.

1.4.6 Conference Speakers — Compensation and Support

Conference speakers (distinguished from community event speakers) receive support from Productlab UG, including accommodation, travel expenses, and meals during the Event. Speakers retain ownership of their presentations. Speakers are expected to participate in promotional activities and provide presentation materials in advance.

1.5 PHOTOGRAPHY, MEDIA, AND MARKETING

1.5.1 Media Consent

By attending the Event, you consent to being photographed or recorded. The Organiser reserves the right to use these materials for promotional purposes across media platforms. This is also acknowledged via the required checkbox during ticket registration.

If you do not wish to appear in recordings or photos:

• Inform registration staff upon arrival to receive a "No Photo" badge

• Avoid areas marked as "Photography in Progress"

• Request removal of specific content by contacting team@productlab.app

1.5.2 Conference Recording and Publication

The Conference will be recorded in its entirety, including presentations, panels, and workshops. Video recordings may be published on Productlab's YouTube channel and other online platforms. Speaker presentations may be published online for educational and promotional purposes. These materials may remain publicly available indefinitely.

1.5.3 Restrictions on Personal Media Use

Attendees may use photos and recordings for personal purposes, including posting on personal social media. Attendees may NOT:

• Sell or distribute recordings or images for profit

• Submit photos or recordings to stock photo libraries or commercial platforms

• Use Event media for commercial purposes outside their own organisation

1.5.4 Sponsorship and Marketing Communications

Events hosted by Productlab are often supported by hosting partners. By purchasing a ticket and attending the Event, you acknowledge and consent (via the registration checkbox) that your registration information may be shared with main sponsors and hosting partners as described in Section 1.2.6.

1.6 LIABILITY

1.6.1 General Liability

Productlab UG is not liable for personal injuries, loss, or damage to personal belongings unless caused by gross negligence or intentional misconduct by the Organiser.

1.6.2 Limitation of Liability

Productlab UG's liability for simple negligence is limited to foreseeable damages arising from the breach of a material contractual obligation. The Organiser's total liability for any claims arising from the Event shall not exceed the ticket price paid by the affected attendee.

1.6.3 Wardrobe and Storage

Items stored in wardrobe services are at the attendee's own risk. Productlab UG is not liable for loss or theft of valuables.

1.7 DISPUTES

Governing Law. These T&Cs shall be governed by and construed in accordance with the laws of the Federal Republic of Germany, without regard to its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply.

Jurisdiction. Any disputes arising out of or in connection with these T&Cs, including disputes regarding their validity, breach, or termination, shall be subject to the exclusive jurisdiction of the courts of Berlin, Germany.

In case of disputes, the Organiser reserves the right to seek arbitration or mediation before pursuing litigation.

1.8 MODIFICATIONS AND UPDATES

Productlab UG reserves the right to amend these T&Cs. Changes will be reflected on the official Event website. Existing ticket holders will be notified of material changes via email.

1.9 FINAL PROVISIONS

If any provision of these T&Cs is deemed invalid, the remaining provisions remain enforceable. By purchasing a ticket, you confirm your understanding and acceptance of these T&Cs.

2. TERMS & CONDITIONS — PRODUCTLAB LEADERS CIRCLES

Effective Date: December 16, 2025

Last Updated: April 27, 2026

For the full detailed Terms & Conditions governing Productlab Leaders Circles, refer to the dedicated T&C document. This section summarises the key terms applicable to all Leaders Circles participants.

2.1 GENERAL TERMS

These terms govern participation in Productlab Leaders Circles ("Circles"), peer coaching programmes for product management leaders organised by Productlab UG (haftungsbeschränkt).

By enrolling and submitting payment, you agree to be bound by these terms in their entirety.

2.2 PROGRAMME STRUCTURE

Each Circle consists of:

• 6–8 carefully curated participants (minimum 5 in exceptional cases)

• 8 online group sessions over 13 weeks (~4 months), including:

  • 1 introduction session (90 min)

  • 5 themed sessions (90 min each)

  • 1 mid-circle reflection session (90 min)

  • 1 closing session (90 min)

• 2 individual 1:1 coaching sessions (60 min each)

• Self-reflection materials and learning resources

• Dedicated WhatsApp peer group (active beyond the programme)

• Certificate of completion and LinkedIn badge

• Professional facilitation by an experienced executive coach

Circle Themes:

1. Your career: Developing clarity on your career direction

2. Strategic leadership: Thinking, working, and communicating strategically

3. Executive presence: Optimising your ability to inspire trust and motivate others

4. Stakeholder management: Influencing and getting things done in complex ecosystems

5. Circle topic of choice: Selected by Circle participants

2.3 THE JOINING PROCESS

1. Introductory call — You explore with Productlab whether a Circle is right for you

2. Coaching chemistry call — You meet the Circle coach to discuss your goals and fit

3. Circle offer — Productlab confirms the dates of the next Circle that matches your needs

4. Payment and confirmation — You pay in full and confirm your participation

5. Your journey begins!

Productlab UG reserves the right to decline any application at its sole discretion, including if we determine that a participant is not a suitable fit, works for the same company as another Circle member, or has previously breached these Terms.

2.4 PRICING AND PAYMENT

Peer Circle Programme: €1,200 + VAT (19%) per participant

Pricing includes all 8 group sessions, 2 individual 1:1 coaching sessions, all materials, WhatsApp group access, and certificate of completion.

Payment is due in full at the time of enrollment. By submitting payment, you:

• Expressly request that Productlab begin delivering the Services immediately

• Acknowledge that you will lose your statutory 14-day right of withdrawal once you attend your first Circle session (§ 312g BGB)

• Confirm you have read, understood, and agree to these Terms in their entirety

• Accept that payment is non-refundable except in cases of extreme hardship

• Acknowledge that Productlab does NOT provide career advice and that you are solely responsible for all career decisions you make

Company-sponsored participants: The enrollment commitment is to YOU as an individual, not the sponsoring organisation. The sponsoring organisation may not request a refund, substitute another participant, or access Circle content.

We provide an invoice showing service description, participant name, VAT amount, and our VAT ID (USt-IdNr: DE368880905).

2.5 CANCELLATION, REFUNDS, AND WITHDRAWALS

No refund policy: All payments are final and non-refundable.

Statutory withdrawal right (Widerrufsrecht): You ordinarily have a 14-day right of withdrawal under § 312g BGB. However, by completing enrollment, you expressly request immediate commencement of Services and acknowledge your withdrawal right expires when you attend your first Circle session.

No refunds will be provided for: Change of mind, scheduling conflicts, employment changes, dissatisfaction with Circle composition or coach, personal preference changes, or relocation.

Extreme hardship exceptions: Productlab may consider withdrawal requests only in cases of serious illness (with medical documentation), significant family emergency, or circumstances genuinely beyond your control. Requests must be submitted before the third Circle session. If approved, you may receive a partial pro-rata refund or transfer to a future Circle. Approval is not guaranteed.

If the minimum group size is not met: Productlab will notify you as soon as possible and offer one of the following options:

1. Credit towards next cohort — Your payment is applied in full to the next available Circle cohort (the standard and preferred resolution)

2. 10 hours of individual 1:1 coaching — Your enrollment fee is converted to 10 hours of one-on-one coaching sessions at equivalent value

3. Full refund — Available only if neither option 1 nor option 2 is suitable for your circumstances

Options 1 and 2 are the default resolutions. A full refund under option 3 will only be considered where the first two options are genuinely not feasible.

Non-transferability: Your enrollment is strictly personal and non-transferable. You may not transfer your spot, sell or assign your enrollment, or switch to a different Circle once enrolled.

2.6 ATTENDANCE AND PARTICIPATION

Attendance at all 8 group sessions is mandatory and highly recommended. You are required to attend at least 5 of the 8 sessions to receive your certificate of completion and LinkedIn badge.

If you miss a session, your coach will provide materials and key themes. No recordings are provided. Missing 2 or more sessions may trigger a review of whether continued participation is appropriate.

1:1 sessions: You are responsible for scheduling and attending both 1:1 coaching sessions within the Circle timeframe. Sessions cancelled with less than 24 hours notice are forfeited. Unused sessions cannot be refunded or carried over.

2.7 CONFIDENTIALITY AND CONDUCT

By participating, you agree to maintain strict confidentiality regarding all information shared by other participants — including personal information, professional situations, company details, career plans, and employment status. This obligation continues indefinitely, even after you cease to be a Productlab member.

You may: Use insights in your own work, share general frameworks with your employer, discuss your own experiences without identifying other participants.

You may NOT: Disclose identifying information about other participants, share specifics of others' situations, record sessions without express written consent from all parties, or use others' confidential information outside the Circle.

Breaches of confidentiality may result in immediate termination without refund, and potential legal action.

Productlab does NOT place multiple employees from the same company in the same Circle.

2.8 TERMINATION

Productlab UG may immediately terminate your participation if you violate these Terms, breach confidentiality obligations, engage in harassment or threatening behaviour, provide false information during enrollment, or use the Circle for commercial solicitation.

If terminated, you will be immediately removed from all Circle sessions and materials. No refund will be provided. You remain bound by all confidentiality obligations indefinitely.

2.9 NO GUARANTEE OF OUTCOMES

Coaching is NOT therapy, medical advice, legal advice, financial advice, or career counselling. Coaches are experienced product management professionals but do not hold regulated professional licences.

Productlab UG makes no guarantees or warranties about the results you will achieve. Any career decisions you make are YOUR SOLE RESPONSIBILITY. You will not hold Productlab UG, its coaches, or other participants liable for any career decisions or their outcomes.

2.10 LIABILITY

Productlab UG's total liability for any claims arising from the Leaders Circles shall not exceed the amount you paid for the Services in the 12 months preceding the claim. Productlab UG is not liable for indirect, incidental, consequential, or punitive damages, loss of employment or income, career decisions and their consequences, or financial losses resulting from career or business decisions.

2.11 INTELLECTUAL PROPERTY

All coaching materials, frameworks, exercises, and content provided during the Circle are owned by the coach and Productlab UG. You are granted a limited, non-exclusive, non-transferable licence to use materials for personal professional development only.

2.12 DATA PROTECTION

Your personal data is processed in accordance with the GDPR and the German Federal Data Protection Act (BDSG). Productlab does NOT routinely record Circle sessions. For questions about data, contact team@productlab.app.

2.13 DISPUTES

Governing Law. These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Germany, without regard to its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply.

Jurisdiction. Any disputes arising out of or in connection with these Terms, including disputes regarding their validity, breach, or termination, shall be subject to the exclusive jurisdiction of the courts of Berlin, Germany.

Before litigation, both parties agree to attempt informal resolution followed by mediation.

3. TERMS & CONDITIONS — PRODUCTLAB COMMUNITY

Effective Date: November 21, 2025

BY ACCESSING, VIEWING, OR USING THE PRODUCTLAB WEBSITE LOCATED AT WWW.PRODUCTLAB.APP (THE "SITE"), AND ALL RELATED SERVICES, YOU ARE AGREEING TO BE BOUND BY THESE TERMS OF USE.

These Terms of Use set forth the terms and conditions of Productlab UG ("Productlab") applicable to your use of the Productlab community platform and services ("Service"). Productlab may revise these Terms of Use at any time. Your continued use of the Service after changes constitutes acceptance of the revised Terms.

3.1 TERMS AND CONDITIONS

3.1.1 Electronic Transactions

By using the Service, you agree to transact electronically through the Site and App, as applicable. Electronic records and signatures satisfy any legal requirement for writing.

3.1.2 Licence

Productlab UG grants you a personal, non-exclusive, non-transferable, limited licence to use the Service for your personal, non-commercial purposes, subject to these Terms.

3.1.3 The Service

The Service provides tools, resources, and a venue to connect with other Productlab community members. Productlab UG:

• Does not employ, recommend, or endorse any Users and has no control over their acts or omissions

• Makes no representations or warranties about the quality of connections or interactions on the platform

3.1.4 Recordings

Productlab may record community events through photographs and/or video and use these recordings for marketing and operational purposes.

3.1.5 Community Event Speakers — Volunteer Basis

Speakers who participate in Productlab community events (distinguished from the annual Productlab Conference) do so on a volunteer basis. Community event speakers:

• Are not compensated monetarily

• Voluntarily share their knowledge and expertise with the community

• Retain ownership of their presentations and materials

• Grant Productlab a non-exclusive licence to use recordings and materials for promotional purposes

3.1.6 Transactions Are Between Users

The Service may be used to help obtain or offer services. However, Users transact solely between themselves. Productlab UG is not party to any such transactions and is not responsible for any loss or damage arising from them.

3.1.7 Eligibility

You represent and warrant that you are at least 18 years old, have the legal capacity to enter into binding contracts, and will use the Service only for lawful purposes.

3.1.8 No Professional Advice

Any information, materials, content, or advice provided through the Service is for informational purposes only and does not constitute professional, legal, financial, or career advice.

3.1.9 Use of the Service

You agree to use the Service in a lawful, relevant, and appropriate manner. You agree NOT to:

• Defame, abuse, harass, harm, stalk, threaten, or otherwise violate the legal rights of others

• Reach out to the community or other members to sell services or goods

• Publish, post, or disseminate any profane, defamatory, infringing, or hateful content

• Use the Service for any purpose that violates applicable local, national, or international law

• Upload files that contain viruses, malware, or other harmful material

• Harvest or collect information about Users without their consent

• Impersonate another person or allow others to use your credentials

• Post the same content repeatedly or engage in spamming

• Advertise or offer to sell goods or services for commercial purposes (except as expressly permitted)

• Attempt to gain unauthorised access to the Service, other accounts, or computer systems

• Reproduce, duplicate, copy, sell, or re-sell any information or content from the Service

• Restrict or inhibit any other User from using and enjoying the Service

Productlab UG may terminate your use of the Service and any licence rights granted if you violate these Terms.

3.1.10 LAB Workshops — Intellectual Property and Material Usage

LABs are specialised workshop sessions offered by Productlab. Participants may use LAB course materials for their personal study and professional development. Participants are prohibited from:

• Reproducing LAB materials as their own original content

• Repackaging LAB materials for distribution within their company

• Creating company-wide knowledge base entries derived from LAB materials

• Distributing LAB content to external parties

• Using LAB materials for commercial purposes beyond personal learning

3.1.11 Payment Terms

Most Productlab community services are offered as one-time payments. For any services with recurring payment options:

• The terms of renewal and cancellation will be clearly specified at the time of purchase

• You may cancel recurring services through your Account Settings or by emailing team@productlab.app

• Refunds for one-time payment services are handled on a case-by-case basis and are not guaranteed except where required by applicable law

4. VOLUNTEER / SPEAKER / FACILITATORS AGREEMENT

Effective Date: November 21, 2025

Last Updated: April 27, 2026

This agreement governs the relationship between Productlab UG (haftungsbeschränkt) and individuals who contribute to Productlab events, programmes, and initiatives in a volunteer, speaker, or facilitator capacity.

4.1 OWNERSHIP AND INTELLECTUAL PROPERTY RIGHTS

4.1.1 Collaborator Contributions

By participating in events, workshops, or any other initiatives organised by Productlab, all collaborators acknowledge that any original works, content, or materials created specifically for Productlab events that are not owned by the collaborator prior to participation will be owned by Productlab UG.

4.1.2 Community Event Speakers — Volunteer Participation

Speakers who participate in Productlab community events (excluding the annual Productlab Conference) do so on a voluntary, unpaid basis. By participating:

• Speakers voluntarily contribute their time and expertise

• No monetary compensation is provided for community event speaking

• Speakers retain full ownership of their presentations and related materials

• Speakers grant Productlab UG a non-exclusive, royalty-free licence to record, publish, and distribute event recordings for promotional and educational purposes

• Speakers acknowledge that recordings may be published on YouTube, social media, and the Productlab website indefinitely

4.1.3 Conference Speakers — Compensation and Support

Speakers at the annual Productlab Conference receive support from Productlab UG, including:

• Accommodation for the duration of the Conference

• Travel expenses (round-trip transportation to and from the Event location)

• Meals and refreshments during the Conference

Conference speakers are expected to:

• Provide presentation materials and slides in advance for review

• Participate in promotional activities, including social media engagement and content sharing

• Cooperate with Productlab's marketing team for event promotion

Conference speakers retain ownership of their presentations and related materials. Additional compensation may be discussed and agreed upon separately in writing.

4.1.4 LAB Facilitators — Compensation and Obligations

LAB facilitators are compensated for their time and expertise through workshop ticket revenue. Facilitators are required to:

• Provide all workshop materials, slides, and resources at least 14 days before the workshop date

• Submit materials in formats specified by Productlab for review and approval

• Actively participate in marketing efforts, including social media promotion, sharing promotional content, and providing testimonials or promotional quotes when requested

• Respond to Productlab communications within 48 hours

• Attend scheduled planning and coordination meetings

Failure to fulfill facilitator obligations may result in:

• Partial deduction from the agreed workshop fee proportional to unmet obligations

• Full cancellation of payment if materials are not provided or are substantially incomplete

• Termination of the facilitator contract

• Exclusion from future Productlab opportunities

4.1.5 Speakers' and Facilitators' Intellectual Property

Speakers and facilitators at Productlab events retain ownership of their presentations and any related original materials they create, unless otherwise agreed in writing. By participating, they grant Productlab UG a non-exclusive, royalty-free, worldwide licence to record, reproduce, publish, and distribute their presentations for promotional and educational purposes.

4.1.6 Photographers' Intellectual Property

By participating in Productlab events, photographers agree to assign all rights, titles, and interests in photos taken during events to Productlab UG, including the right to use, reproduce, distribute, and create derivative works from those photos.

4.1.7 Volunteers

Productlab has two categories of volunteers, both contributing on an unpaid basis. Volunteers are not employees or contractors of Productlab UG.

Community Volunteers contribute year-round to Productlab community operations. Their contributions may include:

• Assisting with the setup and running of community events

• Hosting or co-hosting community events on behalf of Productlab

• Supporting community management and member engagement

• Contributing to operational tasks as agreed with the Productlab team

Community volunteers do not receive monetary compensation. Productlab UG may offer non-monetary recognition (e.g., free event access, community credits) at its sole discretion.

Conference Volunteers contribute during the annual Productlab Conference. Their contributions may include:

• Supporting event-day operations (registration, logistics, crowd management)

• Assisting speakers, facilitators, and attendees during the Event

• Other operational support as directed by the Productlab team

In exchange for their contribution, Conference Volunteers receive complimentary access to the Productlab Conference for the days they are volunteering. This ticket is non-transferable and limited to the volunteer's personal attendance.

4.1.8 No Claims

Other than the rights retained by speakers and facilitators as specified above, all other contributors waive any claims against Productlab UG for compensation, intellectual property rights, or other entitlements arising from their volunteer participation.

4.1.9 Indemnification

Contributors, speakers, and facilitators shall indemnify and hold harmless Productlab UG from any claims, liabilities, damages, costs, and expenses arising from their content, conduct, or participation in Productlab events.

4.2 MODIFICATION OF AGREEMENT

Productlab UG reserves the right to modify this agreement at any time. Changes will be communicated via email and posted on the official website.

4.3 CONTACT

For questions regarding this agreement, contact: team@productlab.app

5. HOSTING PARTNER AGREEMENT

Effective Date: November 21, 2025

Last Updated: April 27, 2026

Important note: This agreement covers companies acting as Hosting Partners of Productlab events (e.g., venue providers, co-hosts, and community supporters). Companies entering into formal commercial sponsorship arrangements with Productlab UG are governed by a separate, dedicated Sponsorship Contract negotiated directly with the team. Contact team@productlab.app for formal sponsorship discussions.

5.1 HOSTING PARTNER OPPORTUNITIES

A Hosting Partner is a company that hosts a Productlab community event by providing the venue, catering, and drinks. Hosting Partners enable Productlab to bring the community together at no cost to attendees, and in return receive brand visibility and community recognition.

Hosting Partner arrangements are available for Productlab community events throughout the year. They are agreed upon in writing (email or formal letter) and are subject to these terms unless a separate contract supersedes them.

Note: Hosting Partners are distinct from formal commercial sponsors. Companies seeking a structured commercial sponsorship arrangement (e.g., for the annual Conference) are governed by a separate Sponsorship Contract negotiated directly with the Productlab team. Contact team@productlab.app.

5.2 SPEAKER AND PARTICIPANT INDEPENDENCE

Speakers and participants in Productlab events participate on a volunteer basis or under separate compensation arrangements. Hosting Partners do not gain any right to influence, direct, or select speakers or programme content by virtue of their hosting arrangement. Speaker selection remains solely at Productlab UG's discretion.

5.3 EVENT AVAILABILITY

In the unforeseen circumstance that Productlab UG needs to postpone an event, hosting arrangements will be transferred to the rescheduled date wherever possible. If rescheduling is not possible, Productlab UG will work with Hosting Partners to find a fair resolution, which may include credit toward a future event or partial return of any fees paid.

5.4 HOSTING PARTNER BENEFITS

In exchange for providing the venue, catering, and drinks, Hosting Partners receive:

• Social media promotion — Productlab will credit and promote the Hosting Partner on its social media channels before and after the event

• Community coverage — The Hosting Partner will be featured in event communications, the event page, and any post-event content

• On-site branding — The Hosting Partner's logo or name will be acknowledged at the event

• Commercial use of photos/videos — The Hosting Partner may use photos and videos taken at the event for their own commercial purposes

• Optional brief intro — A Hosting Partner representative may give a short (max 3-minute) introduction at the start of the event to present the company to attendees

5.5 OPTIONAL ADD-ONS

Additional benefits may be agreed upon, including:

• Speaking opportunity: A speaking slot at the event

• Dedicated exhibition space: A designated booth or area at the event

• Advertisement placement: Placement within the main presentation slides or event materials

• Participant email access: A one-time email to event participants (subject to consent and GDPR compliance)

• Custom promotional opportunities

• Merchandise branding: Logo printed on event merchandise

• Reserved tickets: Guaranteed tickets for Hosting Partner representatives

5.6 LEGAL TERMS

5.6.1 Acceptance and Modification

By entering into a Hosting Partner arrangement with Productlab UG, the Hosting Partner agrees to these terms. Productlab UG reserves the right to modify these terms with reasonable notice.

5.6.2 Limitation of Liability

Productlab UG's liability under this agreement shall be limited to the amount of any fees paid by the Hosting Partner under the arrangement. Productlab UG is not liable for indirect or consequential damages.

5.6.3 Force Majeure

Neither party shall be liable for any delay or failure to perform its obligations under this agreement where such failure results from circumstances beyond its reasonable control, including natural disasters, pandemics, government actions, or venue unavailability.

5.6.4 Termination

Productlab UG may terminate this agreement immediately upon written notice if the Hosting Partner:

• Breaches any material provision of this agreement and fails to cure such breach within a reasonable time

• Becomes insolvent, bankrupt, or subject to similar proceedings

• Engages in conduct that damages the reputation of Productlab or its community

Upon termination due to Hosting Partner breach, any fees paid are non-refundable.

5.6.5 Indemnification

The Hosting Partner agrees to indemnify, defend, and hold harmless Productlab UG, its officers, directors, employees, and agents from and against any claims, liabilities, damages, costs, and expenses arising from the Hosting Partner's breach of this agreement or its conduct in connection with the event.

5.6.6 Confidentiality

The Hosting Partner agrees to hold in confidence all confidential information disclosed by Productlab UG in connection with the hosting arrangement and to use such information solely for the purpose of fulfilling their hosting obligations.

5.6.7 Dispute Resolution

Any dispute arising out of or relating to this agreement shall be resolved through good-faith negotiation. If negotiation fails, both parties agree to attempt mediation in Berlin, Germany before pursuing litigation. These terms are governed by the laws of Germany; the place of jurisdiction is Berlin.

5.6.8 Insurance

Productlab UG recommends that the Hosting Partner obtain appropriate event insurance to cover any potential liabilities related to their participation as a Hosting Partner.

5.6.9 Governing Law and Jurisdiction

Governing Law. This Hosting Partner Agreement shall be governed by and construed in accordance with the laws of the Federal Republic of Germany, without regard to its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply.

Jurisdiction. Any disputes arising out of or in connection with this Agreement, including disputes regarding its validity, breach, or termination, shall be subject to the exclusive jurisdiction of the courts of Berlin, Germany.

5.7 CONTACT

For questions regarding hosting partner opportunities or formal sponsorship arrangements, contact: team@productlab.app

END OF DOCUMENT

Productlab UG (haftungsbeschränkt)

Juelicher Str. 13, 13357 Berlin, Germany

Email: team@productlab.app

Website: www.productlab.app

USt-IdNr: DE368880905

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