Terms and Conditions for Events and Community

Version 5.0, valid from 30 October 2026

Provider identification (Impressum pursuant to § 5 DDG)

ProductLab UG (haftungsbeschränkt)

Juelicher Str. 13, 13357 Berlin, Germany

Managing Director (Geschäftsführer): Daniele Ronca

Commercial register: Amtsgericht Charlottenburg, HRB 265003 B

VAT identification number pursuant to § 27a UStG: DE368880905

Email: team@productlab.app

Website: https://productlab.app/

Article 1. Subject matter and scope

(1) These General Terms and Conditions ("Terms") govern all contracts between ProductLab UG (haftungsbeschränkt) ("Productlab", "we", "us") and the Customer concerning (a) the purchase of tickets for, and registration to, the annual Productlab Conference in Berlin and all other events organised by Productlab, whether paid or free, in person or hybrid, in Berlin, elsewhere in Germany or abroad (each an "Event"), (b) the attendance of Events, and (c) participation in the Productlab community, including community channels and event pages operated by Productlab (the "Community").

(2) These Terms apply in the version valid at the time the contract is concluded. Deviating, conflicting or supplementary terms of the Customer do not become part of the contract unless Productlab expressly agrees to them in text form.

(3) Individual agreements made with the Customer take precedence over these Terms (§ 305b BGB).

(4) Where an Event page or the Ticketing Portal contains specific conditions for a particular Event (for example dates, venue, ticket categories, programme, admission times), those conditions supplement these Terms.

(5) Productlab's Events are generally intended for a professional audience and for training and development purposes in a professional context.

Article 2. Definitions

In these Terms:

(a) "Customer" means the natural or legal person who purchases a ticket or registers for an Event, or who participates in the Community.

(b) "Attendee" means the natural person named on a ticket who attends an Event. The Customer and the Attendee may be the same person.

(c) "Consumer" means any natural person who concludes a legal transaction for purposes that are predominantly outside their trade, business or self employed profession (§ 13 BGB).

(d) "Business" means a natural or legal person or a partnership with legal capacity who, when concluding the contract, acts in the exercise of their trade, business or self employed profession (§ 14 BGB).

(e) "Merchant" means a Kaufmann within the meaning of the German Commercial Code (HGB), a legal entity under public law or a special fund under public law.

(f) "Ticketing Portal" means the third-party online system, like Luma, through which Productlab offers and sells tickets and registrations.

(g) "LAB" means a workshop, masterclass or other session with limited capacity, including but not limited to the Leaders Lab and Leaders Day, for which a separate ticket or registration may be required.

Article 3. Conclusion of the contract

(1) The presentation of Events and tickets on the Productlab website or on the Ticketing Portal does not constitute a binding offer but an invitation to submit an order.

(2) The Customer selects the ticket category and quantity, enters the required details (including the name and email address of each Attendee), and may review and correct all entries before submitting the order. By clicking the order button labelled "Buy now" or with an equally unambiguous wording, the Customer submits a binding offer to conclude a contract. Before doing so, the Customer must accept these Terms by ticking the corresponding box. The Customer can save and print these Terms, which are available at the Productlab website, at any time.

(3) The contract is concluded when Productlab, directly or through the Ticketing Portal, sends an order confirmation by email. The order confirmation contains the essential Event details, these Terms (attached as PDF), the receipt or invoice, and the ticket or tickets (for example as PDF or QR code).

(4) For free Events, the contract is concluded when the registration is confirmed by email. Productlab may accept registrations according to available capacity or by approval, as stated on the Event page.

(5) The contract language is English. Productlab stores the contract text; the Customer receives it with the order confirmation. The Ticketing Portal may make available the order in a Customer account, but it is the Customer's responsibility to print or save the tickets.

(6) Productlab may refuse orders where there are objective reasons, in particular a previous serious breach of the Code of Conduct by the Customer or Attendee or indications of purchases for commercial resale.

Article 4. Prices and payment

(1) The prices shown on the Event page and on the Ticketing Portal at the time of the order apply. For Consumers, prices are total prices including statutory value added tax and all fees charged by Productlab. Any booking or service fee is shown separately and included in the total price before the order is placed.

(2) Where a valid VAT identification number is entered, invoices state German VAT for Events in Germany. For Events abroad, the VAT of the country where the Event takes place applies.

(3) Early bird prices, group prices and discount codes apply only within the stated period or quota and cannot be combined unless stated otherwise. Subsequent price reductions do not give rise to a claim for a partial refund.

(4) Payment is due upon conclusion of the contract. Available payment methods are shown on the Ticketing Portal (currently credit card and SEPA direct debit). Payments are processed by a payment service provider.

(5) Upon request, Productlab issues an invoice addressed to a Business, including its VAT identification number.

Article 5. No right of withdrawal for Consumers

(1) Consumers have no statutory right of withdrawal for contracts concluded under these Terms. Pursuant to § 312g Abs. 2 Nr. 9 BGB, the right of withdrawal does not apply to contracts for the provision of services related to leisure activities if the contract provides for a specific date or period of performance. Each Event takes place on a specific date or within a specific period and has limited capacity. Every order is therefore binding upon confirmation of the order by Productlab.

(2) The consequences of the Customer's or the Attendee's inability to attend are set out in Article 9.

Article 6. Tickets, personalisation and transfer

(1) Tickets are personalised and entitle only the Attendee named on the ticket to attend. Each ticket is valid for one person and for the Event, days and sessions stated on it. Tickets do not entitle Attendees to attend LABs unless stated otherwise.

(2) The Customer has no right to change the Attendee named on a ticket. Productlab may, at its discretion, accept a request to replace the Attendee with another person from the same company, submitted in text form to team@productlab.app no later than [5 pm CET on the Friday before the Event] [TO CONFIRM], and may charge an administrative fee of EUR [amount] [TO CONFIRM]. Tickets obtained free of charge or with a complimentary discount code cannot be transferred. The new Attendee must comply with these Terms.

(3) Commercial resale of tickets, resale above the price paid, and offering tickets on secondary ticketing platforms or auction sites are prohibited. A ticket transferred in breach of this paragraph does not entitle the holder to attend if Productlab has blocked the ticket after becoming aware of the breach. Paragraph (2) remains unaffected.

(4) Each ticket code can be used for admission only once. The Customer is responsible for keeping the ticket confidential. Productlab may treat the first person presenting a valid ticket code together with matching identification as entitled.

Article 7. Tickets purchased by a company for its employees or other Attendees

(1) Where a Business (for example an employer) purchases tickets for its employees or other persons, the Business is the sole contracting party and is liable for payment. The named Attendees acquire a right to attend the Event (§ 328 BGB). Productlab may raise against the Attendee all objections arising from the contract with the Business (§ 334 BGB).

(2) The Business shall (a) provide correct names and email addresses of the Attendees, (b) inform the Attendees of these Terms, in particular the Code of Conduct, the house rules and the rules on photography and recordings, before the Event, and (c) make the Productlab Privacy Policy available to the Attendees when transmitting their data. The Business warrants that it may lawfully transmit the Attendees' data to Productlab for the purpose of ticketing and admission.

(3) The Business may substitute named Attendees in accordance with Article 6(2). Substitution does not change the contracting party or the invoice recipient.

(4) Each Attendee must comply with these Terms during the Event. Productlab may exclude an Attendee in accordance with Article 13. Statutory rights of the Business remain unaffected.

(5) Invoices are issued exclusively to the Business. Splitting or reissuing invoices to individual Attendees is not possible.

Article 8. Admission, identification, badges and house rules

(1) Admission requires a valid ticket and, on request, an official photo identification document of the Attendee. The identification is only checked visually and is neither copied nor stored.

(2) Attendees receive a badge or wristband which must be worn visibly at all times during the Event and is not transferable. A lost badge will be replaced against renewed identification at the registration desk, where possible on the same day.

(3) The minimum age for attending Events is 18 years. Productlab may refuse admission to persons who cannot prove that they meet the minimum age.

(4) The house rules of the venue operator apply; they are available at the venue. The instructions of Productlab staff and venue security must be followed.

(5) Productlab may carry out reasonable admission controls, including bag checks, where required for safety reasons. Dangerous objects, animals (except assistance animals) and commercial promotional material not authorised by Productlab may not be brought into the venue.

(6) Where a cloakroom is available, its use is regulated by the house rules, and may be subject to additional payment.

Article 9. Cancellation by the Customer

(1) Since there is no right of withdrawal (Article 5), the Customer is not entitled to cancel the contract and obtain a refund if the Customer or the Attendee cannot attend, including in case of illness or other personal impediment.

(2) Productlab may, without legal obligation, offer goodwill solutions (for example a transfer to a later Event). Statutory rights, including the right to terminate for good cause, remain unaffected.

Article 10. Programme changes, rescheduling, relocation and cancellation by Productlab

(1) Productlab may make changes to the programme, in particular to the order of sessions, timings, rooms and individual speakers or facilitators, if the changes are reasonable for the Attendee, do not affect the overall character of the Event and are based on reasons not foreseeable at the time of the conclusion of the contract. Such changes do not entitle the Customer to a reduction of the price or to a refund.

(2) If Productlab must postpone an Event to another date or relocate it to a venue in a different city, Productlab will inform the Customer without undue delay. The ticket remains valid for the new date or venue. If the Customer is a Business, the Customer is not entitled to a refund, provided that the new date is within twelve months of the original date. Consumers, and Businesses where the new date is more than twelve months after the original date, may, within 14 days after receipt of the notification, instead request a full refund of the price paid, including all fees charged by Productlab. A Consumer may, within 14 days after receipt of the notification, instead request a full refund of the price paid. A relocation within the same city to a comparable venue does not entitle the Customer to a refund.

(3) If an Event is cancelled, Productlab refunds the full price paid, including all fees charged by Productlab, within 14 days of the cancellation, using the original payment method. Productlab may additionally offer a voucher or a transfer to another Event; the Customer is free to accept or refuse this offer.

(4) Paragraph (3) also applies if the Event cannot take place for reasons outside Productlab's control (force majeure), such as natural disasters, epidemics, official orders, strikes not affecting Productlab itself, or the unavailability of the venue for reasons not attributable to Productlab. In such cases, Productlab is released from its obligation to perform and the Customer's obligation to pay lapses. Claims for damages against Productlab are excluded in cases of force majeure.

(5) If an Event is converted into an online format, Productlab will inform the Customer without undue delay and the ticket remains valid for the online Event. A Business is entitled only to a refund of the difference between the price paid and the price of the corresponding online ticket, if any. A Consumer may instead request a full refund in accordance with paragraph (2).

(6) Claims for damages, including travel and accommodation costs, exist only under Article 18. Productlab recommends booking refundable travel and accommodation.

Article 11. LABs and other sessions with limited capacity

(1) LABs may require a separate ticket or registration and an additional fee, as stated on the Event page. Places are allocated in the order of booking until capacity is reached.

(2) Each LAB ticket entitles the Attendee to one session. Sessions cannot be swapped without the consent of Productlab.

(3) Articles 3 to 10 and 12 to 18 apply to LABs, including Leaders Lab and Leaders Day.

(4) If a LAB includes coaching services that are described as such on the Event page, in particular private coaching sessions or follow-up sessions after the Event, these coaching services are governed by the Terms and Conditions for Productlab Coaching Services productlab.app/legal/coaching-terms, which are made available before the booking. In all other respects, this Article applies.

Article 12. Community rules and Code of Conduct

(1) Productlab is committed to a safe, respectful, and inclusive environment. The rules set out in this Article constitute the Productlab Code of Conduct, which forms part of these Terms and applies to all Events, LABs, side events organised by Productlab, and all Community channels, online and offline.

(2) In particular, the following is prohibited and constitutes the Productlab Code of Conduct:

(a) harassment, discrimination, bullying, intimidation, threats or violence, including unwelcome sexual attention and offensive comments relating to gender, gender identity, sexual orientation, disability, ethnic origin, religion, age or appearance;

(b) defamatory, insulting, obscene or otherwise unlawful content;

(c) unsolicited selling, recruiting or promotional approaches to other members or Attendees, spam, chain messages and advertising, unless expressly permitted by Productlab in a designated area;

(d) collecting, harvesting or exporting contact details or other personal data of other members or Attendees, in particular from the networking directory or attendee lists, for purposes other than personal professional networking, as well as selling or passing such data on to third parties;

(e) impersonating other persons or misrepresenting one's affiliation;

(f) unauthorised access to systems, introducing malware, or interfering with the use of Community channels by others;

(g) recording or streaming sessions (audio or video) without Productlab's permission, and photographing persons who visibly wear a no photo badge or lanyard;

(h) disrupting sessions or ignoring the instructions of Productlab staff.

(3) Anyone who experiences or witnesses a breach can report it to Productlab staff onsite or to team@productlab.app. Reports are treated confidentially.

Article 13. Consequences of breaches, exclusion and termination

(1) In case of a breach of these Terms, in particular the Code of Conduct, Productlab may take proportionate measures, such as a warning, exclusion from individual sessions, removal from the Event, deletion of content, temporary or permanent exclusion from the Community and refusal of future orders. In case of serious breaches, in particular harassment, violence or threats, Productlab may remove the Attendee from the Event immediately and without prior warning.

(2) If an Attendee is removed from an Event because of a culpable breach of these Terms, Productlab retains its claim to the full price (§ 326 Abs. 2 BGB) and no refund is due. Productlab's costs for an Event, in particular venue, production, staff and speakers, are incurred in advance and are not reduced by the removal of an individual Attendee; Productlab therefore, as a rule, saves no expenses. The Customer remains entitled to prove that Productlab saved expenses in the individual case, in which case these will be credited.

(3) Participation in the Community is free of charge unless otherwise stated. The member may end participation at any time by leaving the Community channels or by email to team@productlab.app. Productlab may end a member's participation with reasonable notice and, for good cause, without notice.

Article 14. Online Community, and content posted by members

(1) Events are published on Productlab website, and tickets are sold through the Ticketing Portal. The terms of use of these third-party platforms apply to their use. Productlab is not responsible for their availability.

(2) Where an Event offers a networking directory or attendee list, a member's profile may be visible to other Attendees only as described in the Privacy Policy. Other Attendees' contact details may be used only for personal professional networking in connection with the Community.

(3) Members are responsible for the content they post in relation to Productlab or Productlab conference. By posting content in Community channels, the member grants Productlab a simple, free and transferable licence, unlimited in territory, to use that content, in whole or in part, including by reposting, sharing, quoting and excerpting it, on the Community channels, on the Productlab website, on Productlab's social media profiles, in Productlab newsletters and in other materials presenting the Community or promoting Productlab Events. Productlab will name the member as author where reasonably practicable and may adapt the content only to the extent required for formatting or the respective channel. The member may at any time request that Productlab refrain from any further use of their content; content already published before the request need not be removed from social media posts or newsletters already sent. Members ensure that their content does not infringe third party rights and that any persons identifiable in it have consented to its use as described in this paragraph.

(4) Productlab does not endorse members, their statements or offers. Agreements between members are concluded exclusively between those members; Productlab is not a party.

Article 15. Photography, filming and recordings

(1) Productlab, or photographers and video teams commissioned by Productlab, take photographs and video recordings at Events for documentation, reporting and the presentation of Productlab's activities, and may publish them on the Productlab website, social media and video platforms (including YouTube). Main stage sessions may be recorded and published. Details, including legal bases, retention periods and rights, are set out in the Privacy Policy Privacy Policy.

(2) Attendees who do not wish to be photographed or filmed can collect a no photo badge or lanyard at registration. Attendees may object to the use of photographs in which they are identifiable at any time by email to team@productlab.app.

(3) Close up portraits of individual Attendees for advertising purposes will be used only with the separate consent of the person concerned.

(4) Attendees may take photographs and short videos for personal, non-commercial use, provided that they respect the rights of other persons and Article 12(2)(g). Commercial use, including sale to stock libraries, requires the prior consent of Productlab and of the persons depicted.

Article 16. Intellectual property and materials

(1) All presentations, workshop materials, templates, recordings and other content provided at or in connection with Events and LABs ("Materials") are protected by copyright and other rights of Productlab, speakers, facilitators or third parties.

(2) Attendees receive a simple, non-transferable right to use the Materials for their own personal learning and professional development. In particular, without the prior written consent of Productlab it is not permitted to reproduce, distribute, make publicly available, repackage or sell the Materials, to use them for training within a company or for clients, or to create derivative works from them.

(3) Uses permitted by statute (in particular quotation under § 51 UrhG) remain unaffected.

Article 17. No professional advice

Content presented at Events, LABs and in the Community, including by speakers, facilitators and other members, is for general information and exchange of professional experience only and does not constitute legal, tax, financial or tailored professional advice. Statements of speakers and members do not necessarily reflect the views of Productlab.

Article 18. Liability

(1) Productlab is liable without limitation (a) for intent and gross negligence, (b) for injury to life, body or health, (c) under the German Product Liability Act (Produkthaftungsgesetz) to the extent applicable to any product, and (d) to the extent Productlab has assumed a guarantee or fraudulently concealed a defect.

(2) Alternative A (Consumers). In case of simple negligence, Productlab is liable for other damage only for breach of an obligation whose fulfilment is essential for the proper performance of the contract and on whose compliance the Customer regularly relies (essential obligation, for example providing access to the Event). In this case, liability is limited to the damage typically foreseeable at the time of conclusion of the contract.

(3) Alternative B (Businesses). In case of simple negligence, Productlab is liable for other damage only for breach of an essential obligation within the meaning of paragraph (2), limited to the damage typically foreseeable at the time of conclusion of the contract. Liability for loss of profit, indirect damage and consequential damage is excluded in cases of simple negligence. Claims of Businesses for damages, other than those referred to in paragraph (1), become time barred one year after the start of the statutory limitation period.

(4) The above limitations also apply in favor of Productlab's legal representatives, employees, and vicarious agents.

(5) Each Attendee is responsible for their personal belongings at Events.

Article 19. Events outside Berlin, events abroad and free Events

(1) These Terms apply mutatis mutandis to all Events organised by Productlab outside Berlin, including Events outside Germany, whether paid or free. Where Productlab acts only as co-organiser or partner of an event organised by a third party, the terms of that third party apply; the Event page will indicate this.

(2) For Events outside Berlin, the house rules and safety regulations of the respective venue and mandatory local laws apply in addition. Where mandatory provisions of the law of the country where the Event takes place, or of the country where a Consumer has their habitual residence, provide greater protection, these provisions remain unaffected.

(3) These Terms apply to free Events, with the exception of the provisions on prices, payment, withdrawal, cancellation by the Customer and refunds (Articles 4, 5 and 9 and the refund obligations in Article 10). Productlab may limit capacity, close registration, and cancel or change a free Event; Attendees will be informed by email. Registration for a free Event does not establish a claim to admission once capacity is exhausted onsite. For free Events, Productlab is liable in accordance with Article 18(1); for other damage caused by simple negligence, Productlab's liability is excluded, except for breach of essential obligations.

Article 20. Data protection

(1) Productlab processes personal data in accordance with the GDPR, the BDSG and the TDDDG. Details are set out in the Privacy Policy Privacy Policy.

Article 21. Amendments to these Terms

(1) Amendments to these Terms apply to ticket contracts already concluded only if (a) they are exclusively to the Customer's advantage, (b) they are required to comply with changes in the law, case law or binding decisions of authorities, or (c) they concern house rules, the Code of Conduct, admission and safety procedures or technical platforms, provided that the price, the essential content of the Event, refund rights and Productlab's liability remain unaffected. Productlab will notify the Customer of such amendments in text form before the Event. Any other amendment applies to a concluded contract only with the Customer's express consent.

(2) For ongoing participation in the Community, Productlab may amend these Terms where there is a valid reason, in particular changes in the law or case law, new Community functions, modification of the house rules, updates to the Code of Conduct, admission and safety procedures at the Event, or changes to third-party platforms, provided that the balance of the contractual obligations is not significantly altered. Productlab will notify members of the amendments in text form at least two weeks before they take effect; amendments that are exclusively to the members' advantage or that are required to comply with changes in the law, case law or binding decisions of authorities may take effect earlier. Members of the Community may object before the amendment takes effect. If a member objects, Productlab may end that member's participation in the Community in accordance with Article 13(3); Productlab will point out these rights in the notification. Amendments to essential rights and obligations require the member's express consent.

Article 22. Consumer dispute resolution

Productlab is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle).

Article 23. Final provisions

(1) Should individual provisions of these Terms be or become invalid in whole or in part, the validity of the remaining provisions remains unaffected. The statutory provisions apply in place of the invalid provision (§ 306 BGB).

(2) These Terms are drawn up in English. Where translations are provided, the English version prevails, except where mandatory consumer law provides otherwise.

(3) Declarations relating to the contract may be made in text form (§ 126b BGB), in particular by email.

(4) Businesses may assign claims against Productlab only with Productlab's consent; § 354a HGB remains unaffected.

Article 24. Governing law and place of jurisdiction

(1) These Terms and all contracts concluded under them, including contracts relating to Events held outside Berlin or outside Germany, are governed by the law of the Federal Republic of Germany.

(2) If the Customer is a Consumer and Article 6 of Regulation (EC) No 593/2008 (Rome I) applies, this choice of law does not deprive the Consumer of the protection afforded by the mandatory provisions of the law of the country in which the Consumer has their habitual residence. Overriding mandatory provisions of the country in which an Event takes place, in particular on safety and the operation of venues, remain unaffected.

(3) The courts of Berlin, Germany, have exclusive jurisdiction for all disputes arising out of or in connection with contracts under these Terms, including disputes relating to Events held outside Berlin or outside Germany, if the Customer (a) is a Merchant, a legal entity under public law or a special fund under public law, (b) is a Business with its seat outside Germany, or (c) has no general place of jurisdiction in Germany, in another Member State of the European Union or in a state party to the Lugano Convention. Productlab is also entitled to bring an action at the Customer's general place of jurisdiction.

(4) In all other cases, in particular for Consumers with their habitual residence in a Member State of the European Union or in a state party to the Lugano Convention, the place of jurisdiction is determined by the applicable statutory provisions..

(5) For a specific Event held outside Germany, the Event page may provide for a different governing law or place of jurisdiction, which then takes precedence over paragraphs (1) to (4) for contracts relating to that Event.