Human in the Loop: PMs in the Agentic Era

This talk examines how product management is transforming as AI agents reshape our tech stack. As PMs, we're evolving beyond mere feature development to also orchestrate autonomous agent capabilities, becoming the strategic intelligence guiding multi-agent systems toward business outcomes.

We'll explore emerging collaboration environments where PMs are already designing workflows connecting specialized AI agents across applications.

Think Second Life, but agentic. These digital workspaces will function as the new product canvas, requiring us to think less about individual features and more about agent interaction patterns, supervisory models, and human touchpoints. Learn how to position yourself at the critical intersection of human intention and machine execution in this new product paradigm.

Meet the Speaker

Mirza is an AI Product Leader with over a decade of experience specializing in conversational AI, automation, and CX. At Zendesk, he leads the team behind autonomous AI agents that achieve up to 90% automation rates for brands like Levi's, Vimeo, and Reddit.

Mirza's expertise lies in crafting innovative AI products that deliver measurable business value, from zero-training AI engines and plug-and-play RAG bots to autonomous multi-agent systems that enhance efficiency while improving customer experience.

Previously, Mirza led AI and automation platforms at Ultimate (acquired by Zendesk) and Dixa, directing product strategy, supporting M&A integrations, and building high-performing teams. Outside office hours, Mirza writes a newsletter for aspiring product leaders at YouAreTheProduct.io.
Find out more at mirza.tech